One stop services

One-Stop can assist with questions relating to undergraduate admissions, academic records, registration and financial aid.

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Please reference the information below for self-service. If you can"t find the answer to your question, please contact One-Stop and we will be delighted to help you. 


Contacting One-Stop during COVID-19


Schedule a Zoom Appointment


 Financial AidGeneral | FAQs |Forms |Video


General | FAQs |Forms |Video


Records and Registration

General | FAQs |Forms |Video



General | FAQs |Forms

Student Financial Services

General | FAQs |Forms |Video
Mailing address:One-Stop Student Services1 DriveJacksonville, FL 32224


How may we help you?

One-Stop Student Services staff is here to help Monday - Thursday 8:30 a.m. to 4:30 p.m., Friday 9:00 a.m. to 4:30 p.m.

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Location:Ann and David Hicks HallBuilding 53, Suite 1700Physical address:4892 First Coast Tech. ParkwayJacksonville, FL 32224          
Telephone number:(904) 620-5555



Students are encouraged to enter their Ospreys email address in the "Email" field.  Replies to Ospreys addresses will generally contain more specific and detailed account information compared with replies to an external e-mail address.


We’re experiencing unusually high email volume and can’t provide an estimated time in which you can expect a reply. For immediate assistance please call us at (904) 620-5555 or visit our office in Hicks Hall. Be aware that we are also experiencing high walk-in volumes. Our least busy times are generally between 8 - 10 a.m. 


First Name:
Last Name: ID Number:



Last four digits of Social Security Number:

( email preferred)

Reason for Inquiry:(Select)AdmissionsFinancial AidAcademic Records & TranscriptsRegistration & HoldsResidency for Tuition Purposes   

For topics not listed here, please check "Helpful Links".

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